FAQ Frequently Asked Questions

DO WE SHIP INTERNATIONALLY?

Yes, we do ship internationally. Please note, however, that due to customs procedures in different countries, shipping can take up to 4 weeks. Shipments outside of the USA may incur customs, duties and tax fees depending on your destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The purchaser or end customer is responsible for these fees.

DO YOU DO CUSTOM ORDERS OUTSIDE OF WHAT IS AVAILABLE ON THE SITE?

Yes, we do provide other custom services. If there is anything that you would like custom made, you can email an image of it to ebony@thepremiumgeek.com Please be as detailed as possible when describing what you would like made and we can give you a price quote on your piece.

HOW LONG DO CUSTOM ORDERS TAKE?

We ask that you allow us up to 2 weeks to make and ship custom orders.

HOW LONG DOES SHIPPING TAKE ON ITEMS FROM THE COLLECTION?

All items outside of custom orders generally take up to a week to make and ship. Please note that most of our items are made locally, and are not mass produced, so sometimes shipping can take a couple days longer.

DO YOU EXPEDITE SHIPPING IF I NEED MY ORDER SOONER THAN THE ABOVE MENTIONED TIMES?

We offer Express next day shipping for both domestic and international orders.

 

DO YOU SELL WHOLESALE?

Yes, our collection is carried in over a hundred stores worldwide. We are always looking to expand. If you would like wholesale information, you can email us at ebony@threpremiumgeek.com

WHAT IS YOUR RETURN POLICY?

You are welcome to return and exchange your items within 5 days of receiving your package for domestic and international orders.  All sales items are exchange only within 5 days of receiving your package for domestic and international orders. Note that custom orders are final sale and may not be exchanged. Please look to terms and conditions page for more detailed information. Exchanged items must HAVE NOT BEEN WORN, ALTERED OR DAMAGED, and with ALL tags attached and original packaging.  NOTE: Shipping, handling and customs charges are non-refundable . 

I RECEIVED MY ITEM DAMAGED, WHAT DO I DO?

If for some reason you received your item and it was damaged in transit, you can email us at info@melodyehsani.com and we will help resolve the issue.

You can ship returns and exchanges to:

The Premiumgeek

626 Riverside Drive

Ny, Ny 10031

DO YOU OFFER DISCOUNT CODES?

Every now and then we will have promotional sales and discount codes.

ANY OTHER QUESTIONS?

Give us a call 347.523.4051

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